Shipping policy

Shipping Policy
This Shipping Policy outlines the terms and conditions governing the shipping of products purchased on our website. By making a purchase, you are agreeing to adhere to these shipping terms.

1. Order Processing

Orders will be processed within 3-5 business days after receiving full payment.
2. Shipping Options

We offer a range of shipping options. The available options, shipping times, and costs will be presented to you during the checkout process.
3. Shipping Delays

While we make every effort to ensure timely delivery, please note that we are not responsible for shipping delays due to factors beyond our control, such as adverse weather conditions or carrier issues.
4. Tracking Information

Once your order is shipped, you will receive an email with tracking information, allowing you to monitor the status and progress of your delivery.
5. International Shipping

For international orders, please be aware that customs and import duties may apply. These fees are the responsibility of the recipient.
6. Undeliverable Packages

If a package is deemed undeliverable due to an incorrect shipping address provided by the customer or repeated delivery failures, we may charge an additional fee for reshipping or cancel the order, with a refund issued minus the shipping fees.
7. Missing or Lost Packages

If your order goes missing or is lost during transit, please contact our customer support team at zrodbusiness97@gmail.com. We will work with the carrier to investigate and resolve the issue.
9. Changes to this Shipping Policy

We may update this Shipping Policy to reflect changes in our practices and services. It is your responsibility to review this policy periodically for updates.

10. Contact Information

If you have any questions, concerns, or requests related to shipping or this Shipping Policy, please contact us at:
info@janinamartig.ch